When will my order arrive?
• The products you have purchased are delivered within the delivery date december specified on the product detail page. You can also find the delivery date of the purchased products in the "My Account" section on the “My Orders“ page.
• If the product has the inscription “In cargo in 24 hours”, your order will be delivered to the cargo within 24 hours. These products are “FAST DELIVERY” products.
• You will be notified by SMS by the cargo company when the order is delivered.
• After delivery, you can see the shipping stages of your order in the "My Account" section of the “Where is My Cargo“ tab on the “My Orders" tab." you can follow the link.
Can I pay at the door?
You can pay by credit card or cash.
How can I return the products I received?
via-turkey.com and go to 'MY ORDERS' in the 'MY ACCOUNT' section of the mobile applications.
Press the 'Details' button and view the details of your order.
Press the 'Create Easy Refund Request' button.
Select the product to be returned and the reason for the return. If you have purchased more than one of the same products, you also need to select the number of products to be returned.
Make your choice of cargo.
Take note of the return shipping code displayed on the screen. You can also access your return shipping code from the 'My Orders' page and the information message sent to your membership e-mail address.
Put the invoice in a single package along with the items to be returned. (The return code must be received separately for each delivery and the packages must be prepared separately and delivered to the cargo.)
Deliver the package with the return shipping code to the cargo of your choice within 7 days. You just need to provide the code, you also do not need to specify a Return address. if you have spent 7 days, you should receive a refund shipping code again. via-turkey.com and go to “MY ORDERS“ in the "My ACCOUNT" section of the mobile applications.
Can I make changes to the content before placing my order?
Before completing the order, you can make changes such as the products in your cart or the payment method.
To change the product in your cart, you can remove the product by saying octoberDELETE' when you click on the cross sign on the right side of the product, or add the product to your favorites by saying 'Delete and Add to Favorites'.
This way, you can easily access the product from the 'My FAVORITES' field when you want to buy the product later.
If you want to buy more than one product, you can select the desired amount from the quantity field.
If you want to change your payment information, you can use the payment option you want by entering the card information you will pay for.
Pay me how I can?
You can make the payment by credit card, debit card. After entering your card information, if there are products that can be made in installments, you can choose one of the installment options and complete your purchase.
There are payment options at the door, as well as payment by wire transfer.
How do I order?
In order to place an order, just follow these steps:
October can add the products you want to buy from the product pages to your cart by clicking the 'Add to Cart' button.
You can select one of your registered addresses from the payment screen, or add a new address information.
If you want to enter your card information on the same screen and make an installment, you can complete your payment process by selecting one of the installment options.
How do I register my delivery address?
You can define a delivery address by clicking on the 'Add Address' button on October Account > My account settings > My address information page
When will my order arrive?
The products you have purchased are delivered within the delivery date december specified on the product detail page. You can also find the delivery date of the products you have purchased in the 'My Account' section on the 'My Orders' page.
If the product has the inscription 'In cargo in 24 hours', your order will be delivered to the cargo within 24 hours.
When the order is delivered, you will be notified by SMS by the cargo company.
After delivery, you will see the shipping stages of your order in the 'My Account' section of the 'Where is My Cargo' tab in the 'My Orders' section?' you can follow the link.
What kind of solution should I follow in case of a dispute and dispute related to my shopping?
via-turkey.com in any dispute between the consumer, the recipient is announced every year by the Ministry of Commerce where goods or services purchased until the consumer arbitration committees and the consumer courts and the residence can be referenced. 68 Of the Law No. 6502 on Consumer Protection. Article 1. in case of disputes in accordance with the lower and upper limits specified in the paragraph, district/provincial consumer arbitration committees are authorized about consumer claims.
I forgot my password and how can I log in?
If you forgot your password, you can log in to your account by performing a password reset.
The steps you will follow for this;
Click on 'Forgot my password' from the 'Member Login' page. When you enter your e-mail address of your membership and say 'SEND', a link will be sent to your corresponding e-mail address.
You can create a new password by clicking on the incoming link.
If the link has not reached you, check your spam folder.
You can also make a password change at any time in the 'My Account >User Information >Password Update' section.
Can I change the delivery address and recipient name of my order?
Check the status of your order from the 'MY ORDERS' tab in the 'My ACCOUNT' section on the main page.
If your order is in the status of 'Your Order has been Received' or 'In the Procurement Phase', you can do it in My Account >Order Detail > Update My Order Address field. Or you can send your request by contacting us at the 'Connect to Live Help' button located on the 'HELP' tab in the 'My Account' section.
If your order has the status of 'Delivered to Cargo', the buyer and/or the address change can only be made by the shipping companies. You can submit your request for changes by contacting us at the 'Connect to Live Help' button on the 'HELP' tab in the 'My Account' section.
How do I cancel my order?
If you ordered the wrong product or changed your mind, you can easily cancel your products as follows before the shipping preparations begin.
By following the steps 'My ORDERS' > 'DETAILS/ORDER Detail' > 'ORDER Cancellation'.
By selecting 'Cancel and Refund' on the page that opens when you click 'Connect to LIVE Help' from the 'HELP' step in the 'My Account' section.
It cannot be canceled if your products are being prepared for shipment (if your invoice has been cut) or if they have been shipped. In this case, you can return the product when you receive it.
Fee refunds will be completed within 2 business days. When your refund is completed and your refund is made to your bank, you will be notified by email.
How do I become a member?
You can complete your membership with the password you will create by entering an active e-mail address that you use in the Login> Subscribe field located at the top right of the page.
What should I pay attention to when becoming a member?
We will use it when registering, you should make sure that your email is correct, complete your membership with an address that you are actively using. We will share all the information about you and your order through this address.
You should make sure that your password is between 7-15 characters and contains at least 1 letter and 1 digit dec
Are orders charged for delivery?
No, there is currently no extra charge.
Can I place an order without a member?
You can place an order without a member. To do this, just add the products you want to buy from the product pages to the cart and say 'Continue Without a Member' from the screen that appears in the 'Confirm cart' step. You can follow the information about the order you have placed without becoming a member at the e-mail address you shared during the order. We recommend that you place an order as a member in order to access the information about your orders.
Where can I order from?
We serve all your needs with our network of more than 600 local and national chain markets. Depending on your location, the grocery stores where you can get services may differ. You can view our stores serving in your region by entering your address information through the application.
I lost my invoice how can I make a refund?
You can reach your invoice in the following 2 ways.
1. By clicking the Send Invoice button on the Order Detail page
2. I would like to reach my invoice from "Trendyol Assistant" by clicking on the subject heading
• If you do not have an invoice, you can write the following information on a blank sheet of paper, put it in the return package and make a refund.
oad is a Surname:
o Order No:
The Reason for That Refund:
How can I register my credit card?
• You can safely save your credit card information immediately after the payment stage and complete your next orders much faster.
• The campaign will not be canceled if the campaign conditions continue to be met even though the cancellation or refund has been made from the campaign.
• If the products remaining in the order after cancellation or refund are not sufficient to meet the campaign conditions, the campaign will be canceled. Refunds are made by deducting the campaign discount.
How can I use my discount coupon/code?
• You can use your coupons/codes in the following 2 different ways.
i. Add the product to the basket.
ii. Just below the order summary, click the Discount decode/coupon button and select your coupon from the options, or after typing your code, click the “Apply Discount” button at the bottom of the page.
2. On the product detail page and in the cart, you can add any product that does not have the phrase “This boutique is closed for discounts” to your cart and click on the Discount Code/COUPON field at the bottom of the products in your cart to view if there are coupons that you can use for this order.
i. If you have a coupon, select it and click on the “Apply Discount” button.